It is your responsibility to ensure that the delivery address you provide us with is correct and accurate and that there will be somebody available to sign for and take delivery of the goods. All orders within the UK are delivered using the Royal Mail Track and Trace Service. We cannot be held responsible for any delays once the goods have left us and are in the possession of a Courier or the Royal Mail. If the goods we deliver are not what you ordered or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us by telephone or by email within 7 working days of the delivery of the goods in question. If you do not receive your order within 14 working days of the date on which you placed the order, we shall have no liability to you unless you notify us immediately. If your order is returned to us because the courier or postal service could not complete the delivery to you for whatever reason, then you will be responsible for the repeat delivery costs.
I B Krystals offer an excellent returns service and will offer an exchange or full refund on items as you require. Please contact our Customer Care department within 7 working days to arrange an exchange or return and simply return the item in new and unaltered condition with the original packaging.
Items will be refunded within 30 days, proof of postage may be required. If you are returning an order from overseas, please contact our Customer Care department on + 44 845 257 6927 within 7 working days of receiving the delivery and you will be provided with a Returns Authorisation Number which you must write clearly on the outside of your returns parcel. Replacements and refunds will be made within 30 days.
Please note, jewellery that has been worn or damaged cannot be returned. Also, please ensure that all security tags are not removed. If the security tags have been removed from the jewellery then we are not able to accept a request for return or refund.
For hygiene reasons, we are unable to accept any earrings for exchange or refund.
Payment must be received in whole for the items that you order before your order can be accepted. Once payment has been received, we will confirm that your order has been accepted by sending an email to you at the email address you provided on your order form.
You will be billed in Pounds Sterling. If you are a customer from outside the UK, currency fluctuations and credit card charges may make a difference to the amount billed on your credit card or displayed using our currency converter. You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from the I B Krystals website. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
Promotional codes and Discount Codes: We may from time to time offer promotion discount codes (either directly or through third parties). Such codes may only be applied to full-price items and cannot be used in conjunction with any offers or discounts.
If you have made a purchase from our store we may occasionally inform you about new collection launches, news and special offers via email, post & telephone. We will not pass on your email address to third parties.
In the event that you open an account with us your account information may also be placed in a cookie on your PC. This is to allow you to navigate the various sections of the site easily. The cookie does not report information on your viewing back to the site. Once again the information is cleared once you have left the site.
Copyright and other rights
All materials, including designs, images and photography and written text are protected by copyright, trade mark. Therefore, you may not reproduce, modify or create derivatives of designs. The IB Krystals site is protected as a whole by copyright and trade dress, all world rights, the interests in and to which are owned by IBK Fashions Limited trading as IB Krystals. The contents of the site as a whole are solely intended for personal and not commercial use. No permission is given by us in respect of the use of brand names, photography, product and collection names or titles or copyrights and such use may constitute an infringement of the owners’ rights. All merchandise depicted here is protected by design rights owned by IBK Fashions Limited trading as IB Krystals.
It is the company’s policy to enforce its IP rights rigorously.
Jewellery should not be worn by children under the age of 3 years as small parts may represent a choking hazard.
Jewellery pieces are not toys and should not be given to babies or very young children to play with. Jewellery should never be worn overnight. IB Krystals jewellery contains no lead and is made with 925 Sterling Silver and all jewellery including tiaras are rhodium plated.
Registered Address: Unit 6 Thurrock Enterprise Centre, Maidstone Rd, Grays, Essex